Qantas to meet growing demand with additional services to Asia

first_imgQantas to meet growing demand with additional services to AsiaQantas customers will have more options for travel to Asia in 2016 as the airline adds flights to meet growing demand on the Singapore-Perth and Hong Kong-Sydney routes.The schedule changes will take effect from December 2015 onwards.Qantas will add a Tuesday and Thursday service between Singapore and Perth on a year round basis, using a Boeing 737-800 aircraft.  This will take the operation from five per week to daily with the additional services beginning on December 1st 2015.Qantas will operate a second service on a Friday between Hong Kong and Sydney from 11th December to the 23rd March, taking the operation from 11 to 12 services per week, offering double daily flights on Monday to Friday. A combination of refurbished Boeing 747 and Airbus 330 aircraft will operate this route, with selected services during Christmas and the Lunar New Year being upgauged to an A380 during these peak times.Qantas International CEO Gareth Evans said Qantas was taking the opportunity to respond to significant demand on routes that are performing strongly through increased aircraft utilisation.“We’re seeing Australian companies continue to expand their business in Asia, while the lower dollar is making Australia an even more attractive place to visit,” said Mr Evans.“It’s about being agile to adjust to changes in the market where it’s needed – and we’re able to do that by maximising the utilisation of our large, varied fleet. Because this growth is coming from increased fleet utilisation, it is a very cost efficient way to meet that rising demand.“Singapore-Perth has been a success story since Qantas flights resumed in June.  We’ve had fantastic backing from the community and the time is right to go daily all year round.“Hong Kong-Sydney is a busy trade corridor and we’re delighted to be able to give business travellers and holidaymakers more choice of flights on this route.“Asia is a strategic priority for Qantas and we’re going to continue to support Australia’s growth in the region by maximising our fleet, deepening our partnerships, and offering what we believe is the best premium service in the market.”Fares will go on sale progressively from today at qantas.com. *Some services remain subject to regulatory approval. Fly QantasSource = Qantaslast_img read more

TravelManagers and Hoot Holidays Christmas Elves Help Sydney Families

first_imgSource = TravelManagers – Hoot Holidays TravelManagers’ Maria San Pascual (left) and Sandra Reucker (right) deliver donated cans of food to Pauline Tighe The Exodus Foundation’s Chief Operating OfficerTravelManagers and Hoot Holidays’ Christmas Elves Help Sydney Families in NeedWhile most Australian’s enjoyed their Christmas surrounded by family, swapping presents and indulging in a feast fit for a king; for Sydney’s homeless, poor and at-risk families, Christmas was not necessarily a time of joy.But thanks to the generous support of TravelManagers and Hoot Holidays who collectively donated over 200 cans of food to Sydney’s Exodus Foundation’s Christmas can drive, food parcels were delivered to disadvantaged Sydney families bringing some much-needed Christmas cheer.TravelManagers’ Product Executive Sandra Reucker, organized the can donation for its fourth consecutive year.“I was thrilled with the support received from my fellow national partnership office and Hoot Holidays teams. We collectively donated over 200 cans with a value of approximately $700, which included items of request such as casseroles, spaghetti, baked beans, tuna and pasta. The Exodus Foundation do such wonderful work within our community and it’s such a privilege to know that our contribution helped bring a smile to some of Sydney’s disadvantaged families, even if it was for just one day,” says Reucker.TravelManagers’ Executive General Manager Michael Gazal, applauds Reucker’s commitment to The Exodus Foundation.“TravelManagers’ philosophy of giving back to the community mirrors our business philosophy of going the extra mile. The opportunity for our team to do something that benefits those in need within our local community really sums up the culture of TravelManagers and we are extremely proud of that.”The Exodus Foundation supports those in need throughout Australia, not only at Christmas time but 365 days a year. To donate or to find out more about how you can help, please go to: https://donations.exodusfoundation.org.au/donate-today ENDSAbout TravelManagersTravel Managers operates in all Australian States and is a wholly owned subsidiary of House of Travel, Australasia’s largest independent travel company which has a forecast turnover of $1.5 billion for 2017. TravelManagers is a sister company to Hoot Holidays, also owned by House of Travel, and has more than 500 personal travel managers throughout Australia with a dedicated support team at the company’s national partnership office in Sydney. TravelManagers places all customer money in a dedicated and audited Client Trust Account which is separate from the general business accounts, ensuring client funds are secure and only used for client purchases.last_img read more

Entire Travel Group 2018 trade soirees

first_imgEntire Travel Group 2018 trade soireesEntire Travel Group 2018 trade soireesThis week Entire Travel Group (ETG) hosted agents from across Sydney and Melbourne at Luna Park, Sydney and Alto, Melbourne, for an update on the company and its destinations. Attendees were treated to fine food, wines, and entertainment reflecting the incredible destinations represented by the group’s ‘Travel Connection’ stable of brands; French, Tahiti, New Caledonia, Barge, and Spain & Portugal.The events showcased the five specialist brands, with information and updates delivered throughout the programme, including the announcement of two trade incentives. Tahiti Travel Connection and French Travel Connection will be sending top selling agents on wonderful experiences through Tahiti and Monaco, respectively. Full details can be found on ETG’s agent portal.Several key partners were present to deliver talks and give away prizes, including Tahiti Tourisme, Air Tahiti Nui, New Caledonia Tourism, Air Calin, Atout France, Monaco Tourism, DriveAway Holidays and International Rail among others. Prizes included champagne, perfume, and International Rail passes, with two very lucky agents also going home having won trips to gorgeous New Caledonia!For more information contact Entire Travel Group on 1300 858 304 or visit http://www.entiretravel.com.auSource = Entire Travel Grouplast_img read more

Vietjet Achieves Q1 Profit of Over VND1480 billion

first_imgVietjet was recently awarded the title of top fastest growing airline in the region by Changi AirportVietjet Achieves Q1 Profit of Over VND1,480 billionVietjet Aviation Joint Stock Company (HOSE code: VJC) recently announced its consolidated financial statement for Q1 2018, recording a significant growth rate that exceeded the company’s expectations.Accordingly, revenue for Q1 2018 stood at VND12,560 billion, an increase of 146 percent year-on-year thanks to the growth in passenger air transport, ancillary and sale-and-leaseback revenue.Furthermore, due to the expansion of its fleet along with the opening of new international routes, air transport revenue reached VND6,035 billion, an increase of 52 percent year-on-year and 10 percent higher than the company’s target. This has increased Vietjet’s core business profit by 74 percent year-on-year to nearly VND737 billion. Ancillary revenue also increased by VND1,825 billion, an increment of 64 percent year-on-year.In Q1 2018, Vietjet operated 28,830 safe flights with a technical reliability of 99.7 percent, marking one of the highest safety performance indicators for flight as well as ground operations in the region. The airline’s on-time performance in the first quarter stood at 83.4 percent.During this period, Vietjet also announced plans to open international routes to India and Australia in line with its international flight network expansion strategy after achieving full coverage in the domestic market.Vietjet was recently awarded the title of top fastest growing airline in the region by Changi Airport.The positive results in revenue growth contributed significantly to the company’s gross profit of VND1,810 billion, a 135 percent increase year-on-year. At the same time, sales and management costs increased at a lower rate compared to revenue growth.Therefore, Vietjet’s profit before tax in this quarter stood at VND1,480 billion, a 254 percent increase compared to Q1 2017. After-tax profit of the parent company’s shareholders stood at VND1,366 billion, a 263 percent increase. Earnings per share in this quarter was VND3,026, one of the highest EPS in the stock market.In comparison with 2018’s target of VND50,970 billion in revenue and VND5,806 billion in profit before tax, the results achieved in Q1 contributed 25.5 percent to the overall target for the year.As of 31 March 2018, Vietjet’s undistributed profit after tax was VND6,724 billion. The company will pay a cash dividend of 10 percent on 25 May to its shareholders and is in the midst of finalising necessary procedures at the State Securities Commission of Vietnam to settle the remaining 20 percent dividend of 2017 by shares. Earlier last week at the 2018 Annual General Shareholders Meeting, the shareholders also agreed with the plan to pay 50 percent dividends in 2018.About Vietjet:Established in 2007, Vietjet is now leading the domestic aviation market in Vietnam and actively expanding its international flight network. After more than five years of operations, the airline has flown 40 million passengers, and been awarded 32 domestic and nine international accolades such as being named one of the Top 500 Brands in Asia 2016 and “The Best Asian Low Cost Carrier 2015” at the TTG Travel Awards 2015.Currently, the airline boasts a fleet of 48 aircraft, including A320s and A321s, and operates over 350 flights per day. It currently operates 67 routes in Vietnam and across the region to international destinations such as Hong Kong, Thailand, Singapore, South Korea, Taiwan, Malaysia, Cambodia, China and Myanmar. For more information, please visit its website at www.vietjetair.com.Source = Vietjelast_img read more

Tourism Solomons CEO invited to join PATA Board

first_imgJosefa ‘Jo’ TuamotoTourism Solomons CEO invited to join PATA BoardStrong recognition for the Solomon Islands on the international tourism stage and huge kudos for Tourism Solomons with CEO, Josefa ‘Jo’ Tuamoto invited to join the Pacific Asia Travel Association (PATA) executive board.The move follows Mr Tuamoto’s attendance at the ‘PATA Annual Summit 2019’ in Cebu, Philippines, last week where, taking part in a leadership debate, he gave an impassioned presentation on the United Nation Sustainable Development Goal 8 – ‘Sustainable economic growth and decent jobs for all’.The presentation, delivered in conjunction with his counterpart from the Guam Visitors Bureau, received a standing ovation from the hundreds of delegates attending the event.Following this at the organisation’s annual general meeting, Mr Tuamoto was invited by PATA chair, Dr Chris Bottrill and the executive to join the board as a director, in the process becoming the first-ever Fijian to achieve the honour.Describing the invitation as a “real feather in the cap” not just for the Solomon Islands but the entire Pacific region, CEO Tuamoto said he was extremely humbled by the invitation and to have so much trust placed in his hands by the leadership of the Asia-Pacific’s most highly respected travel industry organisation.“This is indeed a prestigious honour and I would like to express my extreme gratitude for being given this amazing opportunity,” Mr Tuamoto said.“Being appointed to the executive board and being able to contribute further to an organisation that does so much to help develop tourism-oriented opportunity for the Solomon Islands and beyond, to the entire Pacific region is indeed a privilege.” The invitation to join the PATA board represents yet another major career milestone for Mr Tuamoto.Prior to joining the then Solomon Island Visitors Bureau in 2013, he already had a strong profile on the international tourism scene.As former CEO of Tourism Fiji, his vast overseas experience with the Fijian national tourist office included stints as Regional Director for both Australia and The Americas prior to his appointment to the dual CEO and international marketing director roles in 2008.While with Tourism Fiji Mr Tuamoto was the catalyst and took personal management responsibility for the international repositioning of Fiji’s international tourism profile under the highly successful ‘Fiji Me’ branding.He replicated that success on behalf of the Solomon Islands in mid-2018 as the driving force behind the move to rebrand Tourism Solomons and the concurrent launch of the extremely well-received and highly distinctive ‘Solomons Is.’ branding.Mr Tuamoto’s activity on the regional tourism landscape includes the role of deputy chair for the South Pacific Tourism Organisation.On the commercial front, his experience includes Director of Commercial Operations and a managing director role with the iconic Fiji-based Blue Lagoon Cruises.He has also acted as a senior consultant to government bodies and major private sector organisations in several countries across the South Pacific region.A graduate in mathematics and physics from the University of the South Pacific, Mr Tuamoto holds an MBA from the University of Wales in Cardiff.He has also completed management studies at Harvard Business School in Massachusetts, the Wharton Business School in Pennsylvania, and the University of Hawaii.Source = Tourism Solomonslast_img read more

ITDC presents two dividend cheques for the government to Minister Dr Mahesh

first_imgThe Chairman, Indian Tourism Development Corporation (ITDC), Umang Narula presented Two dividend cheques of ITDC and KFHL for 2014-15 for the Government of India amounting to Rs 18.88 crores to the Minister of State (I/C) for Tourism and Culture Dr Mahesh Sharma. Secretary, Ministry of Tourism, Vinod Zutshi and senior officers of Ministry and ITDC were present on the occasion.The Minister said that as per the initiatives of the Prime Minister for ‘Good Governance’ taken last year, the good results have started yielding now. The officers of his Ministry and Departments have been assigned target oriented goals with proper transparency. His Ministry had recently held a meeting with the representatives of eight States on the issue of loss making hotels, he added.ITDC, a PSU under the administrative control of the Ministry of Tourism has declared a dividend of 20% amounting to Rs 17.15 crore for 2014-15, the highest ever in terms of amount and the highest since 2007-08 in terms of percentage and Kumarakruppa Frontier Hotels Pvt. Ltd. (KFHL), another PSU under the Ministry of Tourism has also declared a dividend amounting to Rs 4.39 crore for 2014-15.For the financial year 2014-15, ITDC posted a robust performance registering the Net profit of Rs 38.95 crore on a turnover of Rs 504.19 crore, the highest since 2007-08. Of the overall performance, the Hotel Segment i.e. the Core area of ITDC achieved an impressive turnover of Rs 283.90 crore with a profit of Rs 10.81 crore. Besides Hotels, the other segments dealt by ITDC are Tours and Travels, Events Division, Institute of Hospitality and Tourism Management, Consultancy and Engineering Services, International Trade Division all under the brand of Ashok.ITDC had eight hotels of its own and five joint venture hotels under the brand of Ashok. Besides hotels, ITDC also managed catering at VVIP Venues like Hyderabad House, Vigyan Bhawan. The Ashok hosts various important conferences, prestigious events for various Ministries, Government bodies and Corporates. Chefs from Ashok Group of Hotels participated in Indian Food Festivals in various countries including Egypt, Cairo, Stockholm, Cambodia, China, South Africa, Lebanon, Dominican Republic, Zimbabwe, Algeria, Mauritius, Argentina, Paraguay, Cyprus, Netherland, Bali and Indonesia on behalf of the Government of India showcasing the fineries of Indian Cuisine to the world. Chefs of the ITDC Group of Hotels also won a number of prestigious awards.During 2014-15, the Events Division of ITDC hosted “India-US CEO Forum” [ chaired by the Prime Minister of India and the President of USA];”India-US Business Summit” [ chaired by the Prime Minister of India and the President of USA]; besides many other prestigious events organised by the Government of India.Sound and Light Show (SEL) is the unique expertise of ITDC. The Sound and Light Show Division is primarily undertaking the implementation of Sound and Light Show projects across the country. The Division undertakes the project right from the site identification stage to conceptualisation till commissioning. The Division has recently mounted show at Ross Island in Andaman & Nicobar and another at Deoghar in Jharkhand.Ashok Institute of Hospitality and Tourism Management segment of ITDC (AIH and TM) set-up a Centre of Excellence at Hotel Samrat, New Delhi in affiliation with National Council of Hotel Management Catering Technology providing B.Sc. Course in Hospitality and Tourism Management at the level IHM.last_img read more

Dr Mahesh Sharma unveils TAAIs official publication NAMASTAAI

first_imgNAMASTAAI was released by Dr Mahesh Sharma, Minister of Tourism & Culture and State Minister for Civil Aviation at a well-attended event at New Delhi on June 6, 2016.This magazine covers extensively news from TAAI and its regions in a more effective form. Further, this magazine is utilised to feature ‘Welcome to New Members’, share industry trends with members, educational information pertaining to IATA and other industry matters, updates on airlines, tourism and allied matters including visa updates, travel technology updates, etc.One key purpose of this magazine is to hi-light member achievements and share TAAI’s glorious history, in parts, to bring TAAI closer to our new members.Sunil Kumar R, President, TAAI said, “TAAI is in its 65th year. We commenced four years after independence. Our members are leaders in all verticals of our growing and vibrant industry: Ticketing, Tourism – outbound, inbound, domestic; sports; health; medical, etc., MICE, Hospitality, Technology, Media and Education. We boast of a tremendous resource, expertise, experience and success stories of our members that make us the most formidable and nodal association in the travel and tourism industry. For decades, we reigned prominently. Perhaps, we were the only all-encompassing travel and tourism association that attracted attention. In changing times, it is important to strongly reflect our roots. NAMASTAAI is being introduced by our Managing Committee as the TAAI magazine to present TAAI in its full form. It is an initiative to renew TAAI getting ‘noticed’ – to get acknowledged that TAAI means Ticketing, TAAI means Tourism, TAAI means Technology, TAAI means MICEand TAAI means much more.”The 84-page magazine has a variety of content. It will help share best practices of TAAI’s own members who have accomplished outstanding feats in the industry – TAAI TRAILBLAZERS. It will help bring TAAI closer to its members with every issue featuring a part of its history and its leaders who have led TAAI from time to time – TAAI TORCHBEARERS. It will help upgrade its members and their agency personnel with new updates and projections in the industry – TAAI TRENDS.It will promote TAAI Regions and Chapters and the news at National & Regions and Chapters – TAAI TALK. It will feature tourism extensively to help identify that TAAI means Tourism as well in both inbound and outbound – TAAI TOURISM. It will have articles of educational relevance in changing times – TAAI TUTELAGE.last_img read more

Existing Home Sales Prices Up in February

first_img Existing-home sales rose 0.8 percent in February to a seasonally adjusted annual rate of 4.98 million, the “”National Association of Realtors””:http://www.realtor.org/news-releases/2013/03/existing-home-sales-and-prices-continue-to-rise-in-february reported (NAR) Thursday. Economists had expected the sales pace to climb to 5.01 million from January’s originally reported 4.92 million. January sales were revised up to 4.94 million.[IMAGE]The median price of an existing single-family home rose to $173,600 in February as the median price in January was revised down to $170,600.The inventory of homes for sale rose for the first time since last July, up 9.6 percent to 1,940,000. At the reported sales pace, that represents a 4.7-month supply of homes for sale, up from the 4.3-month supply reported for January.The month-over-month increase in sales was the eighth in the last 12 months. February sales were 10.2 percent ahead of the pace one year ago.The report on existing-home sales tracked NAR├â┬ó├óÔÇÜ┬¼├óÔÇ×┬ós Pending Home Sales Index (PHSI) which fell in December to its lowest level since June. The PHSI, however, bounced back in January to its highest level since April 2010. Weak prices continue to contribute to the reluctance of homeowners to list their homes. The median price of an existing single-family home averaged $176,500 over the last six months, down from $180,000 in the previous six months (which included the summer months, typically a stronger sales period). Listed inventory, according to the NAR, is 19.2 percent below a year ago, when there was a 6.4-month supply.Sales continue to be plagued by weak inventory. The inventory of homes for sale has averaged 2,189,000 for the last 12 months, down from 2,832,000 for the previous 12 months.Though the February median price was up 11.6 percent from a year ago, the median price of an existing single-family home has fallen for five of the last eight months. The median price is down 24.6 percent from the July 2006 peak of $230,300 and is off 8.1 percent from the 2012 peak of $188,800 in June.[COLUMN_BREAK]Distressed homes–foreclosures and short sales–accounted for 25 percent of February sales, up from 23 percent in January but down from 34 percent in February 2012. Fifteen percent of February sales were foreclosures, and 10 percent were short sales compared with January, when 14 percent of sales were foreclosures and nine percent were short sales. Foreclosures sold for an average discount of 18 percent below market value in February, while short sales were discounted 15 percent. In January, foreclosures sold for an average discount of 20 percent, while short sales were discounted 12 percent.Unlike the government report on new home sales which tracks contracts, the NAR report is based on closings, which means this report (though labeled ├â┬ó├óÔÇÜ┬¼├àÔÇ£February├â┬ó├óÔÇÜ┬¼├é┬Ø) actually reflects economic conditions in December, when contracts were signed amidst uncertainty that ├â┬ó├óÔÇÜ┬¼├àÔÇ£fiscal cliff├â┬ó├óÔÇÜ┬¼├é┬Ø negotiations would affect the mortgage interest tax deductions and other homeownership incentives.The median time on market for all homes was 74 days in February, 24 percent below 97 days in February 2012, the NAR said. Short sales were on the market for a median of 101 days, while foreclosures typically sold in 52 days and non-distressed homes took 77 days. One out of three homes sold in February was on the market for less than a month.First-time buyers, according to the NAR, accounted for 30 percent of purchases in February, unchanged from January; they were 32 percent in February 2012.Regionally, existing-home sales in the Northeast fell 3.1 percent to an annual rate of 630,000 in February, 8.6 percent above February 2012. The median price in the Northeast was $238,800, 7.6 percent above a year ago and up 5.6 percent from January.Existing-home sales in the Midwest slipped 1.7 percent in February to a pace of 1.14 million, 12.9 percent above a year ago. The median price in the Midwest was $129,900, up 7.7 percent from February 2012 but down 1.1 percent from January.In the South, existing-home sales increased 2.6 percent to 2.01 million in February, 14.9 percent above February 2012. The median price in the South was $150,500, up 9.3 percent from a year ago and up 2.0 percent from January.Existing-home sales in the West rose 2.6 percent to 1.2 million in February, 1.7 percent above a year ago. The median price in the West rose to $237,700, 22.7 percent above February 2012, but off 0.4 percent from January._Hear Mark Lieberman every Friday on P.O.T.U.S. radio, Sirius-XM 124, at 6:20 a.m. and again at 9:20 a.m. Eastern time._ March 21, 2013 427 Views Share Agents & Brokers Attorneys & Title Companies Existing-Home Sales Home Prices Home Sales Housing Supply Investors Lenders & Servicers Mark Lieberman National Association of Realtors Pending-Home Sales Processing Service Providers 2013-03-21 Mark Liebermancenter_img Existing Home Sales, Prices Up in February in Data, Government, Origination, Secondary Market, Servicinglast_img read more

Report BofA Mortgage Settlement at an Impasse

first_imgReport: BofA Mortgage Settlement at an Impasse in Daily Dose, Featured, Government, Headlines, News, Secondary Market Bank of America Justice Department Mortgage-Backed Securities Settlement 2014-06-11 Derek Templeton June 11, 2014 592 Views center_img Ongoing settlement negotiations between Bank of America and the Justice Department to resolve an investigation into the bank’s role in the mortgage crisis reached a stalemate Monday as the government reportedly rejected the bank’s earlier $12 billion offer.Citing “people briefed on the matter,” the New York Times reported late Tuesday that the offer fell far short of the record $17 billion that prosecutors are seeking to resolve the state and federal investigations. BofA is seeking to continue negotiations while the government finishes readying its petition to file in federal court.The record settlement sought could signal a more aggressive stance from the Justice Department in resolving investigations into the events leading up to the mortgage crisis. The current record holder, JPMorgan Chase, reached a deal with prosecutors in 2013 for $13 billion, though the bank reportedly issued fewer securities in the run-up to the crash than BofA.According to the report, the deadlock seems to be centered upon two crucial issues: the amount of the settlement and the method of payment. BofA would like to minimize the cash penalty that is paid out and instead put the money towards consumer relief. While consumer relief will be a part of the settlement, the government is pushing for a larger cash payment that will be a meaningful deterrent rather than just the cost of doing business.For its part, BofA is torn between the competing interests in putting the mortgage crisis behind it and resisting penalties that it feels are overly punitive. The bank is resisting partly because of the pressure it says it felt from the Federal Reserve to go through with the purchase of Merrill Lynch in late 2008.Still, prosecutors contend that it is unclear if the bank would have been able to legally back out of the acquisition.Representatives for both the Justice Department and BofA did not immediately return requests for comment. Sharelast_img read more

Quicken Loans Leads Mortgage Servicer Rankings For Second Year

first_imgQuicken Loans Leads Mortgage Servicer Rankings For Second Year 2015 U.S. Primary Mortgage Servicer Satisfaction Study J.D. Power Mortgage Servicer Rankings Quicken Loans 2015-07-30 Staff Writer Quicken Loans, Inc. ranked the highest in terms of customer satisfaction among all primary mortgage servicers for the second consecutive year, according to the J.D. Power 2015 U.S. Primary Mortgage Servicer Satisfaction study released Thursday. The study also found that servicers are spending too much time and resources focusing on at-risk customers, negatively impacting satisfaction for the majority of their customers.”While servicers must be prepared to work within the confines of industry regulations, they must also effectively satisfy customers whose expectations regarding technology and personal service are rapidly changing,” the survey said. “To meet these challenges and remain competitive, mortgage servicers need to understand and implement key best practices that have the greatest potential to reduce or prevent problems, contain costs, and create positive customer experiences that improve brand perceptions and minimize oversight risk.”The study is based on responses from 5,922 customers from March 2015 through April 2015 who have had a mortgage on their primary residence for at least one year. It gauged customer satisfaction with the servicing experience among the largest U.S. mortgage servicers through six key factors: onboarding, billing and payment, escrow account administration, fees, interaction, and communications.According to J.D. Power, on a 1,000-point scale, Quicken Loans led customer satisfaction with a score of 834, performing well in all six key categories. Citizens ranks second with a score of 768, followed by Capital One at 742. Overall customer satisfaction with mortgage servicers is 718.”ŸProviding an outstanding mortgage servicing experience can generate high levels of advocacy and loyalty,” the survey noted.The study finds that 85 percent of highly satisfied customers with satisfaction scores of 900 or higher say they “definitely will” recommend their mortgage servicer to others. In addition, 74 percent say they “definitely will” reuse their servicing provider for their next home purchase.At-risk customers, those that J.D. Power defines currently behind in their mortgage payments or concerned about keeping current during the next year represent only 15 percent of the survey respondent pool. This small group has been the center of regulatory agencies such as the Consumer Financial Protection Bureau (CFPB), Fannie Mae, and Freddie Mac. The survey determined that among mortgage service customers who are highly satisfied, 14 percent are at-risk customers and 86 percent are customers who are current with their payment.“A lot of time and resources have been spent on the live representative interaction to help distressed borrowers. While improvement is needed, the majority of mortgage customers haven’t seen a lot of meaningful changes in their experience,” said Craig Martin, director of the mortgage practice at J.D. Power. “Mortgage servicers must ensure that all customers’ concerns receive the appropriate attention in customer experience management decisions. For example, the typical mortgage servicing customer prefers to interact online, so a high-quality self-service website experience should be a priority, but it is often an afterthought.”Click here to view  J.D. Power’s 2015 U.S. Primary Mortgage Servicer Satisfaction study. July 30, 2015 567 Views center_img in Daily Dose, Data, Headlines, News, Servicing Sharelast_img read more

The Week Ahead Tracking Millennial Mortgage Applications

first_img applications Ellie Mae Freddie Mac Homebuyers loans Millennials mortgage Mr Cooper 2018-07-08 Radhika Ojha Share The Ellie Mae Millennial Tracker releasing this week will look at demographic and mortgage loan related data of millennial homebuyers. The tracker is an interactive online tool that mines data from a sampling of around 80 percent of all closed mortgages dating back to 2014 that were initiated on Ellie Mae’s Encompass solution. The tracker highlights millennial loan indicators across the U.S.While the latest data will focus on mortgage trends for young Americans in June, the most recent findings for May revealed that purchase loans to millennial homebuyers increased steadily despite a rise in interest rates. It found that 89 percent of loans made to millennial borrowers were for new home purchases, up one percentage point from April 2018, and the highest percentage since May 2017.Here’s what else is happening in The Week Ahead:Black Knight Mortgage Monitor, Monday, 12 a.m. ET CoreLogic Loan Insights Report, Tuesday, 8 a.m. ETMr. Cooper Consumer Debt Study, Tuesday, 9 a.m. ETMBA Mortgage Apps, Wednesday, 7 a.m. ETFreddie Mac Primary Mortgage Market Survey, Thursday, 9 a.m. ETSenate Banking Committee Hearing: An Overview of Credit Bureaus and the Fair Credit Reporting Act, Thursday, 10 a.m. ETLearn more about mortgage trends and hearings on CFPB:Scrutinizing Reforms at CFPBIs Home Affordability at Breaking Point?What Declining Mortgage Rates Mean for Homebuyers in Daily Dose, Featured, Newscenter_img The Week Ahead: Tracking Millennial Mortgage Applications July 8, 2018 696 Views last_img read more

Radian Announces New Acquisition

first_img Appraisal Due Diligence Independent Settlement Services mortgage Radian Risk 2018-11-29 Radhika Ojha November 29, 2018 688 Views Radian Announces New Acquisition “We are pleased to welcome Independent Settlement Services to the Radian family of companies, expanding our capabilities and providing our customers with the real estate information and valuation solutions they need, powered by best-in-class technology,” said Radian’s CEO Rick Thornberry.Independent Settlement Services will operate under its current brand and continue to provide the same level of quality products and services to its customers through its office in Pittsburgh, Pennsylvania. Ed Chezosky, one of the company’s founders, along with the existing senior management team, will continue to lead the day-to-day operations with a focus on serving their customers and growing their business, as well as exploring additional opportunities to offer new and existing services to Radian’s established customer base. In the coming months, Independent Settlement Services will transition to the new One Radian brand identity as an integral part of the company’s Real Estate Services business, Radian said in a statement.Radian is ensuring the American dream of homeownership responsibly and sustainably through products and services that include industry-leading mortgage insurance and a comprehensive suite of mortgage, risk, real estate, and title services. The company is powered by technology, informed by data and driven to deliver new and better ways to transact and manage risk. Share in Headlines, News, Origination Philadelphia-based Radian Group Inc has acquired Independent Settlement Services, a national appraisal, and title management company. The company said that this acquisition is consistent with its growth and diversification strategy, and its focus on the core product offerings of its Title, Mortgage, and Real Estate Services businesses.Independent Settlement Services provides real estate information and valuation solutions in all 50 states and offers proprietary disruptive technology through its Vendor Information Bridge (VIBe), a web-based, fully-integrated, real-time vendor management and settlement services technology system. VIBe provides lenders, appraisers, servicing firms, due diligence firms, and appraisal-management companies with a fully-automated platform to manage the ordering and delivery of products and services.last_img read more

Another Look at Home Price Growth

first_img Share February showed some strong yet level home price appreciation, and according to a recent report, lower priced homes have seen some of the strongest growth.,Another Look at Home Price Growth in Daily Dose, Data, Featured, News April 2, 2019 744 Views center_img American Enterprise Institute Appreciation CoreLogic Home Prices sales 2019-04-02 Seth Welborn Home price growth accelerated in February, according to a report from the American Enterprise Institute (AEI). The AEI February 2019 House Price Appreciation Indexes indicates a 4.3 percent increase in home prices year over year, up from a 4.0 percent increase in January 2019.AEI’s low price tier, or all sales at or below the 40th percentile of FHA sales prices, accounted for the biggest increase in appreciation, with a 6.8 percent year over year gain, up from 5.9 percent in January 2019. According to AEI, the low tier accounts for 28 percent of home sale nationally. Meanwhile, the high price tier, or sale over 125 percent of the GSE loan limit, declined by 2.9 percent, while making up around eight percent of financed homes in the U.S.AEI’s low price tier index grew to 155, up from 145 a year earlier, for an annualized rate of 6.3 percent since January 2012. According to AEI, both the low and medium tier HPA indexes, at 140 and 133 respectively, set new highs in February, the second straight month of index highs.CoreLogic has reported similar data. According to the CoreLogic Home Price Index (HPI) and HPI Forecast for February 2019, home prices increased 4 percent year over year from February 2018, and 0.7 percent in month over month in February 2019.“During the first two months of the year, home-price growth continued to decelerate,” said Dr. Frank Nothaft, Chief Economist for CoreLogic. “This is the opposite of what we saw the last two years when price growth accelerated early. With the Federal Reserve’s announcement to keep short-term interest rates where they are for the rest of the year, we expect mortgage rates to remain low and be a boost for the spring buying season. A strong buying season could lead to a pickup in home-price growth later this year.”Corelogic also looked at data by metro area, and according to the CoreLogic Market Condition Indicators, 35 percent of the 100 largest metropolitan areas in the country were overvalued as of February 2019. Another 27 percent were indicated as being undervalued, while 38 percent were at value.“About 40 percent of the top 50 largest metropolitan areas in the country are now categorized as overvalued and we expect that percentage to grow over the remainder of 2019. The cost of either buying or renting in expensive markets puts a significant strain on most consumers,” said Frank Martell, President and CEO of CoreLogic. “Our research tells us that about 74 percent of millennials, the single largest cohort of homebuyers, now report having to cut back on other categories of spending to afford their housing costs.last_img read more

The Great Property Divide

first_imgAs winter turns to spring, people begin to reflect on their lifestyle and make promises to themselves—”I’m going to spend more time outside,” “this year I’ll finally clean out my storage unit,” or “I’m going to host my friends more often.” The promises I hear the most, however, is often related to their home—”this is the year we upgrade to a bigger place,” “I’m going to start that kitchen remodel” or simply, “I’m finally going to buy a home of my own.”As experts in the home finance industry, it’s important to take a step back and ask who will be making moves this year? What will they be looking for in a home? How will they pay for it? And most importantly, how can I make the process easier for them? The next person that walks through the door may be looking to move to their dream home with space to have their children and grandchildren visit or maybe they are looking to fall back in love with their home by updating it. They might even be the new kids on the block looking to buy for the first time.Homebuyers now span several generations and genders: Generation Zers, millennials, Gen-Xers and baby boomers, male and female, are all taking steps forward in their homeowner journeys. As industry professionals, it is essential to be in-tune with the uniquely diverse situations each group brings to the table—no matter the stage—it is essential to know how to best meet clients’ needs and to understand that one size doesn’t fit all.Baby Boomers: On the Move As boomer’s head into the next phase of their lives, they are faced with a major question: does their home still fit their needs? According to the U.S. Census Bureau, there are roughly 77 million baby boomers aged 55-73 years old, and for many, their children have moved out of the house and retirement is on the horizon. This could mean looking for a smaller, lower-maintenance home, a larger home to welcome younger generations or even a new home in a warmer climate. No matter the reason for their move, as a trusted adviser, it is important to understand their reasoning and goals so you can guide them through the process and connect them with the right tools and resources.This generation of clients may not be familiar with the digital resources that are available to them, such as mobile mortgage applications and tracking tools. To facilitate a more enjoyable and efficient experience, be sure to introduce boomers to these self-guided resources where they can get comfortable exploring options on their own time. Once they get acquainted, they will be able to take advantage of efficiencies that might not have existed the last time they purchased a home.However, not all baby boomers are looking to move. Some may be looking to hold tight to the memories and traditions that have been established in their current home, but they want to make changes and updates. When moving to a new house isn’t the right fit, remodeling can be a great option. Maybe it is opening and expanding the kitchen to connect with the living room so that everyone can be together during family gatherings. If this is their path, then they may be taking a page out of the Gen-Xers book.Gen Xers: Staying Put, But Making a Change Gen X is often overlooked since this group is significantly smaller than other generations. However, in theirpeak earning years and with more spending power than any other generation—according to digital marketing group Centro— they’re not a group to dismiss. Gen Xers are in a different life stage compared to other generations as the majority are married with an average of 2.5 children, according to Eclipse Marketing Services. With growing families and changing needs, many Gen Xers are considering how they can make their current homes better fit their families.In addition to personalizing and adding value to a home, remodeling can be a great alternative to moving—especially for those that love the perks of their area, such as a great school district or proximity to friends and family. Beyond making aesthetic alterations, this generation is also considering their future needs when planning changes to their home. They want to make it work for their lives now and in the future to bring resale value if they decide to move. However, when it comes to how to fund these home renovations, many Gen Xers aren’t aware of the financing options available to them, such as home equity lines of credit (HELOC), which can be an affordable and flexible option.According to a recent HouzzBank of America study, U.S. homeowners who leveraged secured financing to pay for renovations in 2017 were able to take on larger home improvement projects, with nearly three times the median spend of those who paid for renovations with cash-only ($32,000 versus $13,000). Of the available secured financing options, HELOCs are the most commonly used (47 percent), which was attributed to ease of use (39 percent) and low cost (38 percent). But not everyone is in a home of their own that they can make changes to, particularly renters or those looking to buy for the first time.Millennials & Gen Zers: Taking the First Step on the Property Ladder As an emerging force in homebuying, millennials and Gen Zers are jumping into the housing market. The 2018 Homebuyer Insights Report (HBIR) found that 72 percent of millennials are prioritizing homeownership over other life goals, such as marriage (50 percent) and children (44 percent). Additionally, more than threequarters of Gen Zers are willing to sacrifice running their own business in favor of owning their own home according to Dash Mortgage.Despite this, younger generations can and should be cautious about the homebuying process, especially when thinking about the money they have, or more so don’t have, saved for a down payment. To help reduce this anxiety, it is important to discuss their options and provide guidance to get them on the right track. There is a range of tools and resources available, such as down payment centers, which helps homebuyers search for down payment and closing cost assistance programs. For those who are having a tough time accumulating a down payment,there are affordable loan options that offer competitive fixed-rates and low-down payments. Others might have family that can provide help with a down payment. There are also options that enable parents with investments to pledge down payment funds for their child without liquidating their investments (Merrill Lynch).When guiding first-time buyers in particular, it is important to look even more closely at their journey and how you can customize your support to enhance their experience.Beyond Generations: Single Women Leading the Way Beyond generational segments, a group that has been entering into ownership in increasing numbers is single women. The HBIR found single women are prioritizing homeownership more so than their male counterparts (73% vs. 65%).When thinking about how to support this group, of course tools and resources are vital for all first-time homebuyers, but it’s also important to make them comfortable with what can be a complex process, and maybe even more so when doing it alone. Let your client know that solo homeowners, male and female alike, are increasingly becoming the new norm. Not only do they have you as a partner and trusted guide in the process, but there are also ways to address concerns and demonstrate their buyer eligibility—I’m talking prequalification and preapproval.When it comes to this topic, a back-to-basics overview can be helpful, especially in a competitive housing market. Check with your clients to make sure they know about ways to set themselves apart from other buyers. While cash, of course, is always king (and queen), there are other ways to separate from the pack if that isn’t an option. Prequalification (an estimate of how much they can borrow) and preapproval (an approved loan amount) not only distinguish you from other buyers as a serious candidate, but they also streamline the process making it easier for all involved.With new mobile tools you can request prequalification and preapproval all from your mobile device. Remind your client that prequalification is a great first step to set expectations and learn approximately how much one can afford. Preapproval takes it a step further and requires more documentation, but it gives buyers an approved loan amount they can go shopping with.Refreshing people on the basics can allow them to shop for a home with confidence. The key is not letting unnecessary unknowns stand in their way.So, when the next client comes your way, I hope you’ll take a moment to consider exactly where they are in their homebuying trajectory and what guidance and resources are best for them.The ever-changing real estate market has increased buyer anxiety, and consumers are looking now more than ever to gain knowledge from experts to help them accomplish their goals. Make it your mission to help them have their best experience by tailoring your approach to fit their unique journey. April 29, 2019 1,409 Views The Great Property Divide in Daily Dose, Featured, News, Print Features, Secondary Market Editor’s note: This piece originally appeared in the April edition of the MReport, available online. Baby Boomers First-Time Homebuyer Millenials 2019-04-29 Mike Albanese Sharelast_img read more

Catering for travellers who want an extended cruis

first_imgCatering for travellers who want an extended cruise holiday and for those who have limited time to travel, Crystal Cruises has expanded its journey options to offer both “Grand Journeys” and “Crystal Getaways”.Grand Journeys combines existing worldwide itineraries aboard Crystal Symphony and Crystal Serenity, to allow guests to extend their travels, while Crystal Getaways offers abbreviated segments of longer sailings to cater for busy travellers.New for 2019 and 2020 are Crystal Grand Journeys that sail the Mediterranean and Western Europe, Caribbean, Central America, Southeast Asia and the South Pacific. With multiple overnights offered on every extended voyage and nearly no repeating ports, these Grand Journeys range from 14 to 27 days, allowing travellers to immerse themselves in entire regions over the course of one holiday, or enjoy diverse experiences across cultures. The Greek Isles, Holy Land and Italian countryside are all featured on one expanded itinerary, while another explores Mexico, Nicaragua, El Salvador, Costa Rica and New Orleans along a Gulf Coast route.For 2020, Crystal is offering travellers three new Crystal Getaways, sailing through the islands of Hawaii and the South Pacific and Southeast Asia, ranging from 7 to 14 days. The shorter options enable guests to fill their limited travel time with adventures and luxurious touches, while also offering exceptional value.IMAGE:Crystal Symphony 20192020cruisesCrystal CruisesCrystal GetawaysCrystal Grand Journeyslast_img read more

Ten personal travel managers recently spent nine d

first_imgTen personal travel managers recently spent nine days in Vietnam on a TravelManagers exclusive “Lady Get-Together” famil that was specifically designed to showcase some of the experiences and locations most favoured by the so-called “she-conomy.”The group began their itinerary in Hoi An, escorted by K J Slater, the Australian-based Business Development Manager for Vietnam Travel & Cruise. After a walking tour of the old quarter, they were treated to the first of many delicious Vietnamese meals – at Anthony Bourdain’s favourite spot to pick up a classic Vietnam baguette, Banh My Phuong.“Hoi An was fantastic,” said Jodie Payne, representative for Cranbrook, QLD. “I loved trying the local food specialities and the town is so beautiful, especially walking along the river at night with all the lanterns glowing. The shopping was pretty fabulous too!”While in Hoi An, the group also had the chance to experience Vietnamese culture beyond the cities, cycling along picturesque country roads to a farming village, sharing in daily farm life and trying their hand at traditional fishing techniques using round and cast nets.One participant, Lois Crook, TravelManagers’ representative for Engadine, NSW, said she had some difficulty selling Vietnam effectively prior to her firsthand experience.“The knowledge I now have of Vietnam as a destination, particularly for solo female travellers and women-only groups, means I can now sell it confidently. I’m already receiving some great enquiries from the content I posted on social media while I was away, and I feel confident of my ability to convert this interest into bookings.”(L-R) back row: Maree Evans, KJ Slater (BDM Vietnam Travel and Cruise), Anne Maree Selmo and Lisa King; front row: Lois Crook, Sally Barron, Kerry Cleasby, Michelle Kingston, Judy Gillings and Huyen Thanh (Director of Vietnam Travel and Cruise)In Hanoi, the agents explored the Old Quarter on foot, learned about hand-making and dyeing organic cotton, and took a cyclo tour of the city, before heading to World Heritage-listed Halong Bay for an overnight cruise.“It was so great to get an understanding of the different areas of the bay you can cruise in and the number of boats in each area,” added Crook. “Our cruise took us to one of the quieter areas of this stunning bay, which made for a much more authentic, less touristy experience – knowledge that will be useful for ensuring that my clients have a wonderful time too.”Judy Gillings, TravelManagers’ representative for Bateau Bay, NSW, said the cruise was magical.“We had a wonderful Cruise Director, great food and the cabins were to die for. Personally, I would recommend my clients opt for an extra night here in order to really soak up the incredible scenery.”The famil group also visited Sapa, a mountainous region in the northwest of Vietnam that is not far from the Chinese border, where they hiked the rice paddy terraces, shopped in Sapa town’s markets and rode a cable car ride to the peak of Fansipan which, as the highest mountain in Indochina, is known as “the Roof of Indochina”. agentsfamilTravelManagersVietnamWomen-Only travellast_img read more

November 29 2012 Rex Ryan the lastest in a long

first_imgNovember 29, 2012: Rex Ryan the lastest in a long line to speak highly of the defenseIt started Week 1; and it’s continued each week thereafter: NFL head coaches praising the Cardinals defense when speaking to the local media on the weekly conference call.“They’re really a problem,” Pete Carroll said.“They’re impressive,” Joe Philbin said.“They will hit you,” Chan Gailey said. Comments   Share   What an MLB source said about the D-backs’ trade haul for Greinke Nevada officials reach out to D-backs on potential relocation Top Stories center_img D-backs president Derrick Hall: Franchise ‘still focused on Arizona’ Cardinals expect improving Murphy to contribute right away “They create havoc,” Leslie Frazier said.Call it coachspeak if you want—Bill Belichick rattled off nine different Cardinals defenders during his chat with reporters, but the message is always the same: praise and respect for one of the top defenses in the league.“You see one of the best units in the National Football League is what you see (on film),” Andy Reid said before the Eagles visited University of Phoenix Stadium. “It’s hard to find weaknesses in them.”The Cardinals defense has been one of the few bright spots in a season growing dim with each passing Sunday.This week the unit was again a hot topic when Jets head coach Rex Ryan held his conference call:“I look at the Arizona Cardinals, you look at that defense, and it’s one of the best defenses in the National Football League and an extremely talented group,” he said unsolicited. “To me, you have four or five Pro-Bowl players on that defense. There are two big guys up front with (Darnell) Dockett and (Calais) Campbell, and then you have Patrick Peterson, that might be one of the rarest athletes I think I’ve ever seen.”It’s this kind of talk—from his peers, that has Ray Horton among the top names on the list of future head coach candidates.last_img read more

Have you tried it yet personally I wouldnt hav

first_imgHave you tried it yet, personally?“I wouldn’t have bought it if I hadn’t.”During the offseason you challenged Calais Campbell to be more consistently dominant, how good do you think he can be?“Just like that. I think he can be one of the best in the league playing all the time at his best. He worked very, very hard (in the) offseason training using his hand and to use them better. With his length and explosiveness, he should be unblockable.”It looked like Carson Palmer was especially sharp on Sunday.“He had an outstanding practice. He had two days in a row. He’s in top form right now and he really knows our offense and has a great rapport with those top five guys. It’s fun to watch them practice right now.” – / 23 GLENDALE, Ariz. – Head coach Bruce Arians, now in his third year with the Arizona Cardinals, meets the media each day during training camp.Here, in this space, we’ll highlight many of the key topics and personnel conversations he has with reporters following the morning walk-through.Getting started with the season…“Very anxious to get football season started. FIFA is over. A lot of good things to evaluate (when we put the pads on). Some guys are outstanding in shorts and you can evaluate them and then when the noise level goes up, they disappear. Other guys that look ugly in shorts, they’re football players, so the real evaluations start now.” Derrick Hall satisfied with D-backs’ buying and selling Any guy that you can recall in your career who looked ugly in shorts and turned into a great player?“Oh god, I can think about 15 or 20 linemen. It’s just the nature of the beast. There’s always been a couple of linebackers I’ve been around that it’s like, ‘this guy can’t help us’ but then when you put the pads on nobody could block him and he made every play, which you never get to see. Same thing with fullbacks, they traditionally look like (expletive) in shorts. They don’t get to hit anybody—not that we have any of those. But no, it’s too many to count, really; it really is.”His recent comment of how proud he is of the Tyrann Mathieu draft pick…“I’m a true believer in second chances and after having met Ty during the draft process, I knew how passionate he was and how much regretted the mistakes he had made and admitted to them and had a plan to how to fix it. And to give a guy like that an opportunity and then to see them blossom, to me, that’s what coaching is all about. I’m not one of those guys that turn your back on them, throw them to the wolves because public perception says they’re a bad guy. I was one of those bad guys. I mean I think I did OK.” Arizona Cardinals head coach Bruce Arians Comments   Share   Top Stories The 5: Takeaways from the Coyotes’ introduction of Alex Meruelo Former Cardinals kicker Phil Dawson retires How do you plan to use Jermaine Gresham and Troy Niklas now that they are on the active list?“They will strictly be walk-through until they’re football-ready. But by getting them off the list, they can actually take their mental reps and physical reps in the walk-through practices, so they got 20-30 reps this morning that they couldn’t have on those lists. Now, we’ll be very, very cautious as far as putting them in pads and practicing them. They’ll have to go through at least another week of training and maybe some individual (work).”What are your thoughts on the virtual reality technology you are using in practice?“I think it’s outstanding. I’ve been waiting 20 years for somebody to invent this. I always thought if you could put a headset on and play football in a room this size with live pictures how much better you could get without sweating. This young guy has done it. It’s not perfect, but it’s really, really good. A guy that didn’t get any reps, like Logan Thomas, can go in and watch the entire blitz drill and drop back and throw all of his ‘hots.”“You put on these virtual reality goggles. It’s really cool. We’re going to probably have a setup here in the stadium and let the fans do it, let them go play quarterback.” Grace expects Greinke trade to have emotional impactlast_img read more